Terms of service

Terms and Conditions

This website is operated by Terra Ross Ltd. operated. Throughout the site, the terms “we”, “us” and “our” refer to Terra Ross Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

1. By visiting our site and/or purchasing something from us, you are selecting our “Service” and agreeing to be bound by the following terms and conditions (“Terms of Use”, “Terms”), including any additional terms referenced herein and/or accessible by hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, suppliers, customers, merchants and/or content contributors.

2. Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Use. If you do not agree to all of the terms and conditions of this Agreement, you may not access the Site or use the Services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

3. Any new features or tools that are added to the current store are also subject to the Terms of Use. You may review the most current version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use or access of the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

1. By agreeing to these Terms of Use, you represent that you are the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor children to use this site.

2. You may not use our products for any illegal or unauthorized purpose, nor may you, by using the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

3. You may not transmit any worms or viruses or other code of a destructive nature.

4. A breach or violation of any of the Terms will result in the immediate termination of your Services.

SECTION 2 – RIGHT OF WITHDRAWAL AND REFUND

1. You acknowledge that Terra Ross Ltd. specializes in the production of food products with an optimal shelf life, including perishable products with a shorter shelf life.

2. You further acknowledge that under the Terms and Conditions you are not entitled to cancel or return for a refund any products classified as perishable.

2.1 Perishable products include:

All types of fresh truffles

All types of frozen truffles

All sealed or canned products

3. We cannot accept cancellations for products that are perishable or have been opened after delivery, as this is essential for health and hygiene reasons.

SECTION 3 – ACCURACY, COMPLETENESS AND CURRENTNESS OF INFORMATION

1. We accept no liability if the information provided on this website is not accurate, complete or up-to-date. The materials on this site are provided for general information only and should not be used or relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Reliance on the materials on this website is at your own risk.

2. This website may contain certain historical information. Historical information is not necessarily current and is provided for your information only. We reserve the right to change the content of this website at any time, but we are not obligated to update any information on our website. You agree that it is your responsibility to monitor our website for changes.

SECTION 4 – CHANGES TO THE SERVICE AND PRICES

1. The prices of our products are subject to change without notice.

2. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

3. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

1. Certain products or services may be available exclusively online through the Website. Such products or services may be in limited quantities and may be returned or exchanged only in accordance with our Return Policy.

2. We have made every effort to display the colors and images as accurately as possible and of our products displayed in the store. We cannot guarantee that the display on your computer monitor, regardless of color, will be accurate.

3. We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of the products or services we offer. All product descriptions or product prices are subject to change at any time without notice in our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

4. We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations or that any errors in the service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These limits may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number you provided at the time of ordering. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, distributors or resellers.

2. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we may complete your transactions and contact you as necessary.

For more details, please see our Return Policy.

SECTION 7 – ADDITIONAL TOOLS

1. We may provide you with access to third-party tools over which we have no control or knowledge.

2. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We will not have any liability arising from or related to your use of optional third-party tools.

3. Your use of optional tools offered through the Site is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms under which the tools are provided by the relevant third-party providers.

4. In the future, we may also offer new services and/or features through the Site (including the release of new tools and resources). Such new features and/or services are also subject to these Terms of Use.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available through our Service may include materials from third parties.
1. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for checking or evaluating the content or accuracy and do not warrant and will not have any responsibility or liability for third-party materials or websites or for other third-party materials, products or services.

2. We are not responsible for any harm or damage related to the purchase or use of goods, services, resources, content or any other transactions made in connection with third-party websites. Please carefully review the policies and practices of third parties and ensure that you understand them before engaging in a transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

1. If, at our request, you submit certain specific submissions (for example, contest entries) or without such a request, you submit creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you submit to us. We are and shall be under no obligation (1) to treat any comments as confidential; (2) to pay compensation for comments; or (3) to respond to comments.

2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates the intellectual property rights of any party or these Terms of Use.

3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, offensive or obscene material, or contain any computer virus or other malicious software that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, impersonate anyone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for your comments and their accuracy. We assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your provision of personal information through the Store is subject to our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

1. Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product delivery charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if information in the Service or on any linked website is inaccurate at any time without prior notice (including after you have submitted your order).

2. We make no obligation to update, amend or clarify any information in the Service or on any linked website, including, without limitation, pricing information, unless required by law. No stated update or refresh date provided in the Service or on any linked website should be taken to indicate that all information in the Service or on any linked website has been changed or updated.

SECTION 12 – PROHIBITED USES

In addition to the other prohibitions set forth in the Terms of Use, you are prohibited from using the Site or its Content: (a) for any unlawful purpose; (b) to solicit others to commit or engage in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, neglect, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to provide false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track personal information of others; (i) to spam, phish, pharm, scam, spider, crawl, or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER; LIMITATION OF LIABILITY

1. We make no warranty, representation or guarantee that your use of our Service will be uninterrupted, timely, secure or error-free.

2. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

3. You agree that we may from time to time remove the Service for an indefinite period of time or cancel the Service at any time without notice to you.

4. You expressly agree that your use of or inability to use the Service is at your own risk. The Service and all products and services delivered to you through the Service are provided (except as expressly stated by us) “as is” and “as available” for your use, without any representations, warranties or conditions of any kind, express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

5. In no event shall Terra Ross Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injuries, losses, claims or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract (including negligence), strict liability or otherwise, arising out of the use of any service or products purchased using the service, or for any other claim related in any way to the use of the service or product, including, but not limited to, any errors or omissions in any content or any loss or damage of any kind arising out of the use of the service or any content (or product) posted, transmitted or otherwise made available through the service, even if you have been advised of such option. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – DAMAGES

You agree to indemnify and hold Terra Ross Ltd, its subsidiaries, affiliates, officers, directors, agents, contractors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Use is determined to be unlawful, invalid or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Use; such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 16 – TERMINATION

1. The obligations and liabilities of the parties that arose prior to the date of termination shall survive the termination of this agreement for all purposes.

2. These Terms of Use shall be effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services or by ceasing to use our website.

3. If in our sole discretion you fail or we suspect that you have failed to comply with any term or provision of these Terms of Use, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any portion thereof) accordingly.

SECTION 17 – ENTIRE AGREEMENT

1. Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

2. These Terms of Use and any policies or operating rules posted by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding all prior or contemporaneous agreements, communications and proposals, oral or written, between you and us (including, without limitation, any prior versions of the Terms of Use).

SECTION 18 – GOVERNING LAW

The agreement between us shall be governed exclusively by and construed in accordance with the laws of Bulgaria. All legal disputes shall be resolved exclusively by the Bulgarian courts.

Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.